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Level 1

4 points

query as to why shuffel does not work

when playing a playlist a banner pops up asking if I want to keep/clear songs when shuffel icon is pressed

Posted on Aug 15, 2021 4:28 PM

Top-ranking reply

Community Specialist

Posted on Aug 16, 2021 12:00 PM

Hello pj2188,

Thanks for posting in Apple Support Communities!

We see that you are having issues with shuffling your playlists and you referred to How to shuffle music on your iPhone.

We’d be happy to help you!

Does this happen in the Music app only?

Are you getting this message when you tap the shuffle icon per the referenced article?

Take care.

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