You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Good Morning

My iPad is not syncing contacts with my iPhone. I completely erased and reinstalled from latest iCloud backup but contacts are missing?

iPad Pro, iPadOS 14

Posted on Aug 14, 2021 8:30 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2021 8:39 AM

If you were syncing Contacts with iCloud, the contacts aren't included in a backup. Have you gone to iCloud.com/Contacts to see if the contacts are there?


For the syncing problem, try going to iCloud.com using a browser to see if the items are there and which device they are from. That should show which device  isn't syncing. On the device that isn't syncing, go to Settings/Your Name/iCloud and disable syncing. After a couple of minutes, turn syncing on. Allow time for the sync to complete. As a last resort, you can also try signing out of iCloud and then sign in again.


See the Apple Support article below. 


Contacts, Calendars, or Reminders - Get help using iCloud.  



1 reply
Question marked as Top-ranking reply

Aug 14, 2021 8:39 AM in response to Nini3113

If you were syncing Contacts with iCloud, the contacts aren't included in a backup. Have you gone to iCloud.com/Contacts to see if the contacts are there?


For the syncing problem, try going to iCloud.com using a browser to see if the items are there and which device they are from. That should show which device  isn't syncing. On the device that isn't syncing, go to Settings/Your Name/iCloud and disable syncing. After a couple of minutes, turn syncing on. Allow time for the sync to complete. As a last resort, you can also try signing out of iCloud and then sign in again.


See the Apple Support article below. 


Contacts, Calendars, or Reminders - Get help using iCloud.  



Good Morning

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.