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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just bought new AirPods and I can’t get them to connect or my phone to even recognize them
See if the following support article can help: If your AirPods won't connect - Apple Support
See if the following support article can help: If your AirPods won't connect - Apple Support
I tired this. They still won’t connect
Ok, then the last step would be to contact Apple Support directly. You can do so simply by selecting the "Get Support" link in the upper right-hand side of this forum's webpage.
Why won’t my iPhone connect to my new AirPods
