iMac won’t start up
This iMac hasn’t been used in a while. When it turns on it stalls at a gray screen with the Apple logo (see photo). I tried multiple times and tried with command-R or D or shift. Same result.
any ideas?
iMac Line (2012 and Later)
This iMac hasn’t been used in a while. When it turns on it stalls at a gray screen with the Apple logo (see photo). I tried multiple times and tried with command-R or D or shift. Same result.
any ideas?
iMac Line (2012 and Later)
Hello, DannySpurs.
Please take a look at this support document –
If your Mac doesn't start up all the way - Apple Support:
https://support.apple.com/en-us/HT204156
Also this –
If your Mac starts up to an Apple logo or progress bar - Apple Support:
https://support.apple.com/en-us/HT207019
Then it is possibly a hardware issue. You can attempt to restart in Safe Mode (Use Safe Mode to isolate issues with your Mac ) and also attempt to restart into the Recovery Volume by holding down Command + R on start up, open Disk Utility and run First Aide on the startup drive. If any errors are found (best to run First Aid about 3x) then you know the startup drive is damaged and should be replaced. If it will not start in the Recovery Partition, it's definitely a hardware issue.
You may want to consider taking it to your local Apple Authorized Service Provider. Apple Authorized Service Provider Locator (AASP) & Genius Appointment
Thanks but I saw both of those pages and tried those with no success.
Thanks. I’m thinking you’re probably right.
Your welcome, By the way if it's older than a 2013 or 2015 it's obsolete anyway.
iMac won’t start up