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I have an iphone xs max brought to me from New Zealand and it has face ID issues. I am in Istanbul, can I replace it here with another iphone?
iPhone XS Max, iOS 14
Limited 1 year warranty is valid in the country you bought that iPhone.
So, you can try in Turkey, bearing in mind that Apple stores or authorized service providers might refuse to help you.
As far as Face ID problems are concerned, see these support articles:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support, and/or:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Regards
Giulio
Limited 1 year warranty is valid in the country you bought that iPhone.
So, you can try in Turkey, bearing in mind that Apple stores or authorized service providers might refuse to help you.
As far as Face ID problems are concerned, see these support articles:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support, and/or:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Regards
Giulio
You're welcome, Hoda.
If you already tried (to no avail) all the steps provided in the two articles I posted in my previous reply, I suggest that you contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio
Dear Giulio
Thanks for your reply. I will try to see what happens.
Regarding face id, nothing works. It keeps saying “face id is not available” and I don’t know what to do.
Regards,
Hoda
I have an iphone xs max brought to me from New Zealand and it has face ID issues. I am in Istanbul, can I replace it here with another iphone?
