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Level 1

4 points

Is my phone broken

Do I need to get my phone checked out at a apple store if there’s a proplem with my TrueDepth camera

iPhone XS Max, iOS 14

Posted on Aug 6, 2021 9:55 PM

Top-ranking reply

Level 10

418,681 points

Posted on Aug 7, 2021 10:50 AM

If you see a 'Face ID disabled' message, this document deals with that specific issue:

"If an alert says Face ID has been disabled on your iPhone or iPad Pro", click here --> https://support.apple.com/HT208186

If you just have issues with Face ID not working properly, read this document:

'If Face ID isn't working on your iPhone or iPad Pro', click here --> https://support.apple.com/HT208114

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