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Although BIg Sur seems to think there's a "Brother Scanner.app" on my computer I simply can't find it in order to change the permissions...anyone have the same issue? I'm running a MFC-J4410DW. The printer works but the scanner is dead...
iMac Line (2012 and Later)
I haven't had any luck using my Brother scanner with Image Capture since Catalina was released -- but I haven't spent much time researching the problem. I discovered the Brother iPrint&Scan app in the Mac App Store. It works and after using it a couple of times I decided that I preferred it to Image Capture. See: https://apps.apple.com/us/app/brother-iprint-scan/id1193539993?mt=12
I haven't had any luck using my Brother scanner with Image Capture since Catalina was released -- but I haven't spent much time researching the problem. I discovered the Brother iPrint&Scan app in the Mac App Store. It works and after using it a couple of times I decided that I preferred it to Image Capture. See: https://apps.apple.com/us/app/brother-iprint-scan/id1193539993?mt=12
Strange. I've been using the print/scan option with Image Capture until the upgrade to BigSur from Catalina. No problems on any of my 5 computers. Only with the BigSur upgrade did this weird permissions thing begin. Only with the Scanner, not with the printer.
The issue I had was also only the scanner, not the printer. But I didn't have a permissions error, Image Capture just didn't find the scanner.
Again, it may have been a minor easily resolved problem but I found the Print&Scan solution before I resolved the Image Capture issue and then had no motivation to research it further.
No complaints here about Big Sur.
Well thanks. I've done the same. The Brother app seems to work fine...It's still very weird that a "permissions" for an app that is not found could conflict Big Sur. Also, unlike past Apple software, the direction was just so Windows like...without any way to fix it.
Hi there!
I have seen the same behavior with Canon printers/scanners, and even with HP printers/scanners.
Until recently, would work fine. Although at some point would give an error such as the one you posted.
Ive found the issue to be related to the software installed by the printer manufacturer, as after deleting their software, was able to print via Image Capture just fine, couldn’t before doing so.
I haven’t looked up the specs yet, is this a wireless or usb printer?
As long as the printer’s specs are compatible with your Mac and OS version:
I have had luck with these steps:
Removing the printer/scanner from System Preferences > Printers and Scanners, by pressing the “-“.
While you are there, right click the blank space in the printers list, and select “Reset Printing System”.
Next, you can go a step further and (If you keep a backup), delete the files within:
Finder > Go > Computer > Macintosh HD (Usually) > Library > Printers.
From here, delete, or save then delete all the files in here, especially those related to Brother.
Likewise in the /Library, open Image Capture/Devices, do the same for the files in here.
Before doing so, if a wired connection, disconnect the printer.
Restart your Mac, and re-connect if usb.
Then, again, add the printer/scanner in System Preferences > Printers and Scanners via the “”+”, and see how it goes.
If those steps fail, can you see if the same issue occurs in another admin account? In Safe Mode? And/or on another network? Or even other printers/scanners? (If available).
Cheers, hope something helps!
The solution to this is to go to
/Library/Image Capture/Devices and manually launching the application named after your scanner just once.
From then on you can use Image Capture normally.
You can get to the above folder quickly by pressing Command-Shift-G and pasting
/Library/Image Capture/Devices
Close Image Capture
In Finder -> Go -> Goto Folder -> "/Library/Image Capture/Devices"
Double-click the application named in the error message; e.g. "Brother Scanner"
Nothing will happen
Close folder
Re-open Image Capture
BTW- the only reason I went with Big Sur was my inability to sync/backup my iPhones on Catalina, after upgrading the phones. Big mistake. Hate BigSur
Thank you for that. Same exact issue and your tip resolved it for me.
Super, thanks for the tip, worked a treat!
👍
Thanks! Worked for my Brother printer as wel!
Big Sur permissions is blocking my Brother Scanner
