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Face ID

My Face ID stopped working. I tried to reset the Face ID, and create a new Face ID and it will not work or proceed to the next step. Not sure what to do about fixing it, thoughts?

iPhone 12, iOS 14

Posted on Aug 1, 2021 7:02 PM

Top-ranking reply

ChrisJ4203

Level 10

232,508 points

Posted on Aug 1, 2021 7:17 PM

Check the troubleshooting steps here, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and if that does not help, use the Get Support link at the top of the page here to contact Apple Support for assistance.

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Face ID

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