The iPhone 8 that I have is a work phone provided by my employer. The previous user has left the company and returned the phone locked. How do I get to now use this phone?

The iPhone 8 that I have is a work phone provided by my employer. The previous user has left the company and returned the phone locked. How do I get to now use this phone? I can't contact the previous user.



Posted on Jul 30, 2021 3:30 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jul 30, 2021 4:00 AM

If the phone was controlled by a company profile then the company IT department may be able to release it, otherwise a company official will have to contact Apple with all the proof of corporate ownership.

2 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Jul 30, 2021 4:00 AM in response to Adam_Goldwind

If the phone was controlled by a company profile then the company IT department may be able to release it, otherwise a company official will have to contact Apple with all the proof of corporate ownership.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The iPhone 8 that I have is a work phone provided by my employer. The previous user has left the company and returned the phone locked. How do I get to now use this phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.