Menu Button stops working

Question

Menu Button stops working

We just got an Apple TV 4. Sometimes the "menu" button just stops working and leaves me stuck in whatever app I'm in. I can continue to navigate deeper into the app, but I can't go back. When I press "menu" or "home" the light on the TV box blinks, but nothing happens on the screen.

The only remedy I have found is to unplug the unit and "force" a restart. After doing this, my unit works perfectly. I don't know if this means my unit is beginning to fail, or is simply an annoying issue that comes up periodically. Thank you for your suggestions.

Apple TV 4K

Posted on Jul 26, 2021 04:31 AM

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Answer 1

Top-ranking reply

VikingOSX

Level 10

122,064 points

Jul 26, 2021 06:31 AM in response to Richard Stark

My new Apple TV 4K lets me use the back button to retreat out of applications to the application grid. You may have to click it several times to walk back out of the application. Also, review the content, including the Apple TV 4K user guide here.

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Answer 2

Jul 26, 2021 07:23 AM in response to VikingOSX

I can click it 20 times, but the screen I'm in doesn't change. It's like it is frozen in the current screen. I can play a show within that screen, but can't go back and find a different show to watch, or a different channel to sign into.

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Menu Button stops working

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