apple icloud account was hacked

Hacked how? What is (or is not) happening?

What did Apple already tell you about this case?

Was two-factor authentication enabled?

If you think your Apple ID has been compromised - Apple Support

If you forgot your Apple ID password - Apple Support

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

review the steps at https://support.apple.com/en-us/HT204145, specifically the gain control of your Apple ID.

Then be sure to enable two-factor authentication.

JohnEMIII wrote:

Yes, two facto was enabled. They changed the phone number associated with her apple id and the password. so essentially they have the only acccess and none of the support Q&A work.

Based on what is posted here… If the carrier involved won’t assist with recovering that access, and as Apple has already been contacted about this and your effort has not gotten past the Apple account recovery checklist with no trusted contact numbers left and such, then there’s little or nothing left to help with here.

Effectively, you’re the hacker, now. Or indistinguishable from a hacker.

Get a new Apple ID, and collect the purchase receipts for existing equipment to (try to) recover access to that.