cannot activate face time and imessage on my phone.
ip[hone 6 FaceTime and iMessage work perfectly for 6 years. suggesntly yesterday it stop sending messages. I went to setting and the imessage /Facetime were off. I cannot turn it on since. First it shows error " awaiting activation". I follow support article on apple site and
-checked my time/zone
- verified my Apple user ID
- rebut iphone 6 time
- sign of and sign into my Apple account
- ensure I have wifi
- update my SW to current version
As a final step, I called Apple support and spoke with senior advisor. I was suggested to contact wireless provider to delivery to apple support case ID with provider, but I cannot do it because I activated my US purchased phone in Russia with russian wireless provider during vacation. Since i return back home to NA, there were no problems for 5 years using both, facetime/imessage. i cannot call them because i do not pay their service in North America but still have their chip to received message from my bank account. any way, i do not want any new wireless provider. Apple know why, since i used required me to change a wireless provider to activate iMessage/Facetime. I don't I used for 5 years with no problem with setting as it is now. Any advice, what I can do else?
