Touch ID will not work

tomsp7 wrote:

M1 (sorry to be slow; will not be able to see your response for 12 hours or more, but will appreciate it when I have the time!)

Shut down, close the lid 30 secs+ , reboot as normal and test.

If no resolve SafeBoot https://support.apple.com/en-us/HT201262

No more details.. no further insight:

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost.   https://support.apple.com/mac/repair/service

 Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

tomsp7 wrote:

How do I get Touch ID yo work? I follow the instructions...

MacBook Air 13″, macOS 11.4

What instructions ?

Which part is not working?

Is this a Intel or M1 Macbook Air...?

>About this Mac>processor