downloaded music does not play with no internet

hello! i have been struggling with the problem lately. i downloaded some music on my phone (i knew i would have to be without internet connection for a while)

my downloaded music somehow does not play. songs just start playing and then they stop on 0:15. right after they stop playing i can’t do anything in the app no more (i can’t change song or something), the app just freezes, could you advise what to do please? thank you in advance!

iPhone 7, iOS 14

Posted on Jul 17, 2021 11:27 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jul 17, 2021 12:17 PM

It’s a known problem, several similar posts here. Hopefully, a fix is just around the corner but until then, to workaround, enable Cellular for Music and be sure to play only downloaded stuff when on the road.

13 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Jul 17, 2021 12:17 PM in response to schuurz

It’s a known problem, several similar posts here. Hopefully, a fix is just around the corner but until then, to workaround, enable Cellular for Music and be sure to play only downloaded stuff when on the road.

Reply

Jul 22, 2021 2:59 PM in response to hcsitas

play only downloaded stuff when on the road.

Huh? The problem is exactly that you CAN'T play any downloaded music when in airplane mode or otherwise don't have an internet connection. It is in this exact situation that the song plays for 0:15 and stops. See the OP

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

downloaded music does not play with no internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.