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Level 1

5 points

downloaded music does not play with no internet

hello! i have been struggling with the problem lately. i downloaded some music on my phone (i knew i would have to be without internet connection for a while)

my downloaded music somehow does not play. songs just start playing and then they stop on 0:15. right after they stop playing i can’t do anything in the app no more (i can’t change song or something), the app just freezes, could you advise what to do please? thank you in advance!

iPhone 7, iOS 14

Posted on Jul 17, 2021 11:27 AM

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Top-ranking reply

Level 6

12,896 points

Posted on Jul 17, 2021 12:17 PM

It’s a known problem, several similar posts here. Hopefully, a fix is just around the corner but until then, to workaround, enable Cellular for Music and be sure to play only downloaded stuff when on the road.

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13 replies

Top-ranking reply

Level 6

12,896 points

Jul 17, 2021 12:17 PM in response to schuurz

It’s a known problem, several similar posts here. Hopefully, a fix is just around the corner but until then, to workaround, enable Cellular for Music and be sure to play only downloaded stuff when on the road.

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Level 1

13 points

Jul 22, 2021 2:59 PM in response to hcsitas

play only downloaded stuff when on the road.

Huh? The problem is exactly that you CAN'T play any downloaded music when in airplane mode or otherwise don't have an internet connection. It is in this exact situation that the song plays for 0:15 and stops. See the OP

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Level 1

4 points

Aug 6, 2021 4:29 AM in response to hcsitas

So is they no permanent fix. Because honestly it’s making listening to music very unenjoyable and it keeps stopping at 0:15 or it just doesn’t play

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Level 1

4 points

Jul 20, 2021 7:15 PM in response to hcsitas

Unbelievable. We are paying money to be able to listen to downloaded music without internet connection. If not, why download it?????!!!!!??

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Level 1

4 points

Jul 20, 2021 7:17 PM in response to hcsitas

what Is the point of downloading music. Unbelievable they treat costumers as guinea pigs

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Level 6

12,896 points

Jul 20, 2021 8:51 PM in response to josegonz

It’s fixed in 14.7 released yesterday.

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Level 6

12,896 points

Jul 22, 2021 9:09 PM in response to shalgrim

Update your device - it’s fixed in the newest release.

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Level 1

13 points

Jul 23, 2021 8:53 AM in response to hcsitas

It's fixed in 14.7? UPDATE: Never mind, scrolled up and got my answer =)

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Level 6

12,896 points

Jul 23, 2021 9:51 AM in response to shalgrim

👍

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Level 1

4 points

Aug 6, 2021 4:30 AM in response to shalgrim

The update did not fix it

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Level 6

12,896 points

Aug 6, 2021 4:30 AM in response to thando65

Update to iOS 14.7.1, it fixes.

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Level 1

4 points

Aug 7, 2021 5:49 AM in response to hcsitas

And who is going to fix my data bill until the update? This increased considerably my bill

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Level 6

12,896 points

Aug 7, 2021 5:51 AM in response to josegonz

No compensation is possible, sorry.

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downloaded music does not play with no internet

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