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Sally504 Author

Level 1

4 points

ipad factory restore

Through itunes I am restoring the factory default for my ipad mini.

The ipad was set up with a now defunct user id email address and I have forgotten the password used when it was set up. how do i remove the activation lock?

Posted on Jul 6, 2021 3:33 PM

Top-ranking reply

frazzm737

Level 9

55,230 points

Posted on Jul 6, 2021 6:41 PM

The Apple ID and Password used to set up he iPad are required to remove Activation Lock. We cannot help and Apple will not unless you can provide the original receipt clearly showing the serial number. This link may help you remember...

https://iforgot.apple.com/password/verify/appleid

The link in blue above your name on this page explains....

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ipad factory restore

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