Can’t download apps

Why can’t I download new apps on my new phone? Thanks

Posted on Jul 5, 2021 08:26 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2021 08:31 AM

What happens when you try? Error message(s)?


See the Apple Support article(s) below. 


Apps won’t downloaded


App Store, iTunes Store, or other Apple services - If you can't connect    


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

5 replies
Question marked as Top-ranking reply

Jul 5, 2021 08:31 AM in response to leah-marie213

What happens when you try? Error message(s)?


See the Apple Support article(s) below. 


Apps won’t downloaded


App Store, iTunes Store, or other Apple services - If you can't connect    


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

Jul 5, 2021 09:03 AM in response to Eric Root

I have looked at the things you posted, thank you. I have requested a call back to discuss this, the man has taken over the screen to see if he can see any problems with it, which he cannot. I said I’d book an appointment in store but he’s called me back asking if he can try one more thing and if I can speak to a senior advisor, which I am currently on hold for. Thank you

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t download apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.