Magic Keyboard trackpad not working fresh out of box?

Bought the 4th gen 12.9in iPad Pro and set it up last night. I bought the Magic Keyboard to pair and immediately connected it to my iPad after initial iPad set-up. Keyboard works fine, but the trackpad is completely unresponsive? I'm unable to see a cursor or use any of the touch shortcuts. Any solutions? I tried restarting my iPad and reconnecting it to the keyboard but that wasn't the fix. MK is the newest gen, 2021, straight out of the box. Thanks

iPad Pro 12.9-inch Wi-Fi

Posted on Jul 1, 2021 09:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2021 05:06 PM

A brand new unit should be eligible for Apple support. If no other volunteer comes by with a solution, you may want to click "Get Support" in the upper right corner of this window.

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Magic Keyboard trackpad not working fresh out of box?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.