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AnonWyatt Author

Level 1

5 points

MacOS Catalina Update - No longer able to connect to NAS with mobile accounts

I had an end user update his MBP and now they are no longer able to connect to our NAS with their mobile account. I've tried a few things that I thought may work, but so far haven't found anything. Does anyone else know how to fix this? This all worked before the update was installed.

Things that I've tried

Reboot
Unbind from domain
Add a new mobile account
Remove their password from keychain
Create /etc/nsmb.conf file that contains [default] on the first line and port445=both on the second line
I can ping the NAS
Create a local account (local accounts seem to be able to map to the NAS)

Any help would be greatly appreciated!

-Thanks

Posted on Jul 1, 2021 5:24 AM

Top-ranking reply

AnonWyatt Author

Level 1

5 points

Posted on Jul 6, 2021 5:06 AM

Carmelita112,

My issue was with a computer that had MacOS version 10.14 (Mojave). I then upgraded to 10.15 (Catalina) which solved my issue of mobile users not being able to mount network drives. This can be done by going to https://support.apple.com/en-us/HT211683 and towards the bottom under "Download macOS using Safari on your Mac", select the version you would like to upgrade to. In my case I picked "macOS Catalina 10.15".

-Thanks

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MacOS Catalina Update - No longer able to connect to NAS with mobile accounts

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