You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dburns812 Author

Level 1

4 points

MacBook Air stuck during update

I am stuck on this screen. Every time I manually reboot I end up here. Unfortunately I was not connected to WiFi before this happened so I’m not connected now. Suggestions?

MacBook Air 13″, macOS 10.12

Posted on Jun 20, 2021 6:30 AM

Top-ranking reply

PRP_53

Level 10

90,883 points

Posted on Jun 20, 2021 6:47 AM

Shutdown the computer by whatever means required including the Power Button. Disconnect all external drives. Connect to charger. Restart the computer in Safe Mode and choose the Intel or the M1 Silicon Methods as per type of MBA being used. Safe Mode will do a Repair Disk, clear cache files and only load Apple Software, extensions and Fonts. It will load slowly - Normal. This process may or may not allow the update process to complete successfully and present the Setup Assist of the new OS.

View in context

MacBook Air stuck during update

Similar questions