Hi
my MacBook Pro 2015 keyboard and trackpad are not working.I tried already recovery modes (worked a couple times) and shift+Ctrl+option+power option, worked a couple times but eVentually failed again and now it doesn’t work. I don’t have an external keyboard or mouse.
any ideas ? Thanks
MacBook Pro 13″, macOS 11.0
Hi,
You'd better make Genius Bar reservation if your local retail Apple Store is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Most likely the Trackpad Flex Cable needs to be replaced. I find this is a very common problem on the 2015 MBPro specifically. The Trackpad Flex Cable is not very expensive ($40 US), but labor will be the biggest part of the expense.
Keyboard and trackpad non responsive
