scanning with iphone

Scanning won't work with my iphone as the camera won't stay still. It moves around as I try to frame any doc to scan or frame any pic.

What could this be?


iPhone 7 Plus, iOS 14

Posted on Jun 14, 2021 2:36 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jun 14, 2021 6:02 AM

Sorry, perhaps I misread your original question.


Well, in such a situation, try a forced restart of your device using these steps:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware problem but we, just users like you cannot diagnose that issue remotely.

I suggest that you make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

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Question marked as ⚠️ Top-ranking reply

Jun 14, 2021 6:02 AM in response to simonjw

Sorry, perhaps I misread your original question.


Well, in such a situation, try a forced restart of your device using these steps:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware problem but we, just users like you cannot diagnose that issue remotely.

I suggest that you make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector

After checking it out, they'll give you all the available options.

Regards

Giulio

Reply

Jun 14, 2021 5:58 AM in response to simonjw

Thanks Giulio,


I think I was not clear enough in my post.

This happens even when not scanning so is a camera issue.

Sorry if that was misleading.

It is not any particular scanning software or app.

It is a constant movement of the picture at all times, even when taking photos or video.



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scanning with iphone

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