Text Message Failure

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Chiefette Author

Level 1

8 points

Text Message Failure

All of a sudden I cannot receive images or other attachments from non-iphone contacts. Why?

iPhone 11

Posted on Jun 10, 2021 2:03 PM

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Answer 1

⚠️

Top-ranking reply

sberman

Level 10

269,703 points

Jun 10, 2021 2:06 PM in response to Chiefette

Receiving images and attachments as you described requires MMS messaging through your cellular carrier. MMS requires both the following:

Settings > Messages > MMS Messaging = “on”
Permission to use MMS on your plan from your cellular carrier. This may cost extra.

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Answer 2

Chiefette Author

Level 1

8 points

Jun 10, 2021 2:21 PM in response to sberman

I have SMS and MMS and have received images from these persons in the past. This just happened today and I can't figure out why???

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Answer 3

sberman

Level 10

269,703 points

Jun 10, 2021 2:33 PM in response to Chiefette

Again, MMS is a cellular carrier function. I suggest asking them.

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Answer 4

Chiefette Author

Level 1

8 points

Jun 10, 2021 2:34 PM in response to sberman

OK

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Answer 5

Chiefette Author

Level 1

8 points

Jun 10, 2021 4:13 PM in response to Chiefette

T-Mobile was able to come up with a plan to fix this.

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Answer 6

sberman

Level 10

269,703 points

Jun 10, 2021 4:14 PM in response to Chiefette

Great. Enjoy your iPhone.

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