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documents folder inaccessible at times

Every few weeks, I go to finder, and the documents folder is not in favorites. So I go to my Mac user and I cannot open it from there. I restart the Mac and then I can open it, then I move it back into favorites and it is ok for a while? (Big Sur 11.4)

iMac 27″, macOS 11.4

Posted on Jun 10, 2021 4:39 AM

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Posted on Jun 10, 2021 10:21 AM

I don't see anything in your report either that indicates an issue. My recommendation is to restart in Safe Mode and then restart normally and test. If the problem persists, please get AppleCare on the line and open a ticket with them.

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10 replies

Jun 10, 2021 7:48 AM in response to TonyLinguini

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


documents folder inaccessible at times

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