Reset and disconnected old Apple TV still show in list of hubs and says it's not respongnding

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Level 1

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Reset and disconnected old Apple TV still show in list of hubs and says it's not respongnding

I've upgraded to the latest Apple TV, so I reset my previous older one to factory settings and I've removed it from the Home App, and from the list of my devices in the iPhone settings->iCloud page.

Problem is that the iPhone Home app still says that the old Apple TV is "not responding", and it still shows up in the list of multiple home Hubs (I have another Apple TV and a few HomePods).

Where else am I supposed to remove the old Apple TV from ?

iPhone 12 Pro

Posted on Jun 2, 2021 4:47 AM

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Answer 1

Jun 3, 2021 7:25 AM in response to GianlucaM

Hey there GianlucaM,

Thanks for reaching out to Apple Support Communities. It sounds like your older Apple TV is showing in the Home app even though you’ve removed it. We’ll be happy to help.

Did you have your Apple TV set up as the home hub? Go to Settings > Your Name and see if your Apple TV shows there. If so, tap on it and then tap Remove from Account and see if the issue is resolved.

Take care.

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Answer 2

GianlucaM Author

Level 1

9 points

Jun 3, 2021 11:57 AM in response to GianlucaM

Hi, @barberlives123 !

Yes, the old Apple TV that I disconnected was set to be one of my many home hub (I have 6), amd it may have been the active one.

I did remove the old Apple-TV if from my Settings > My-Name, after I removed it from my Home app, but that did not fix the problem.

-Gianluca.

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Answer 3

Jun 3, 2021 12:09 PM in response to GianlucaM

Hey GianlucaM,

If the issue is still occurring, you’ll want to reach out to Apple Support at the following link so they can look further into this with you:

Contact Apple Support

Kind regards.

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Reset and disconnected old Apple TV still show in list of hubs and says it's not respongnding

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