Apple TV 4K HDR

My new Apple TV is in the wrong Resolution and the screen is black and I can not get it to swap back. Any help?

Apple TV 4K, tvOS 14

Posted on May 26, 2021 7:21 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on May 26, 2021 7:49 PM

Use the key combo below to switch resolutions until you find a valid one.


If your Apple TV doesn't turn on - Apple Support

If you see the Apple logo and then a black screen
If you see the Apple logo and then a black screen, hold Menu and Volume Down for five seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.
1 reply
Sort By: 
Question marked as ⚠️ Top-ranking reply

May 26, 2021 7:49 PM in response to Sprice08

Use the key combo below to switch resolutions until you find a valid one.


If your Apple TV doesn't turn on - Apple Support

If you see the Apple logo and then a black screen
If you see the Apple logo and then a black screen, hold Menu and Volume Down for five seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.
Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV 4K HDR

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.