Apple Music not working

It’s been paid for and I’ve got a good internet connection. Hasn’t been working for a few days now whenever I try to press on a song nothing happens. Won’t even try playing it

Posted on May 22, 2021 11:09 AM

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May 23, 2021 10:45 AM in response to aidenjager

Hi there, aidenjager! Thanks for reaching out to Apple Support Communities. 


After reviewing your post, it sounds like you are having some issues with playing Apple Music songs. We definitely understand that  can be a concern and we'd love to help. Can you tell us a bit more about what specifically happens when you attempt to play Apple Music? Are there errors? Are the songs greyed out? Does this happen on multiple devices?


Some of these articles may help:



Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

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May 23, 2021 2:10 PM in response to i_rina

Hi ive been having this same issue for the past few days.

I’ve restarted my phone, closed down the app, signed out and back into iTunes, reset network settings.. still not working and just says ‘not playing’


Really not happy about paying for a service that isn’t working

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May 23, 2021 1:35 PM in response to aidenjager

Thanks for letting us know more about this, aidenjager. Let’s continue by taking the following steps, which may help with this unexpected behavior. Restart your iPhone, make sure it is up to date and close/reopen the Music app.


1. Restart your iPhone

2. Update your iPhone, iPad, or iPod touch

3. Close an app on your iPhone or iPod touch


Also, does this happen with downloaded songs or just one you stream through Apple Music? Have you tested on a different network, regardless of if it seems yours is working okay?


Please let us know if there is a change in this behavior after taking those steps. Take care!

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Apple Music not working

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