You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac Update

My Mac is not updating with MacOS Big Sur 11.3.1

It's showing a message Download Failed

It's been recurrent for many times

Posted on May 18, 2021 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2021 5:11 PM

The message you are receiving says it all. The download is failing because it is either being interrupted or is too slow. These very large files are simply too large for Wi-Fi. It is too slow. The result is that the download file becomes corrupted and won't install, or if it does, there may be problems. Try using a direct wired Ethernet connection for this download. Otherwise, you may have to do a number of downloads in order to get one that works.

3 replies
Question marked as Top-ranking reply

May 18, 2021 5:11 PM in response to adelsonj

The message you are receiving says it all. The download is failing because it is either being interrupted or is too slow. These very large files are simply too large for Wi-Fi. It is too slow. The result is that the download file becomes corrupted and won't install, or if it does, there may be problems. Try using a direct wired Ethernet connection for this download. Otherwise, you may have to do a number of downloads in order to get one that works.

May 18, 2021 5:18 PM in response to adelsonj

Shutdown Router. Shutdown computer and disconnect all External Drives. Restart Router. Connect to Router via Ethernet Cable. If via Wifi - Disconnect all other Devices using the Wifi - want the Maximum Bandwidth only for this computer. Restart computer in  Safe Mode. It does a Repair Disk, Clear System Cache files and only load Apple Software, extensions and Fonts. Will load slowly - Normal. Once Logged in - open Apple Apps Store and  Get the Full Version of Big Sur. It will take some time and several pauses will occur - normal. Countdown clock may say 15 minutes but in Real time may be 30 minutes. Same goes for clock at 10 minutes could be 20 minutes in Real time. Eventually , Full Installer will download and a New Application in Applications Folder will present called Install Big Sur. Stop there and perform a Time Machine Backup. If desired - have an External Drive - Copy & Paste the Install Big Sur Application to external drive for future usage - making a Bootable Installer. Now run the Installer.


Have found this method more reliable than the Software Update which is very iffy at best


Are there any AntiVirus, Disk Cleaner, Optimizers, Defrag, VPNs etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even 

Mac Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.