User profile for user: FiorenHack Ravindran
FiorenHack Ravindran Author
User level: Level 1
4 points

Touch ID issues

In iPhone 7, Touch ID is not working, post upgrade to iOS 14.3, I’m not getting use passcode option instead of Touch ID wherever required such as saved password or in google pay. Please help to let me know if any solution available. Thank you

Posted on May 15, 2021 12:39 AM

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User profile for user: khajotia
khajotia
User level: Level 6
8,892 points

Posted on May 15, 2021 1:48 AM

Update your ios to 14.5, do a hard reset and then set up your touch id again


  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.


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User profile for user: khajotia
khajotia
User level: Level 6
8,892 points

May 15, 2021 1:48 AM in response to FiorenHack Ravindran

Update your ios to 14.5, do a hard reset and then set up your touch id again


  1. Just press and hold both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.


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Touch ID issues

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