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My IMAC shuts down every time it is idle for a couple of minutes.

Hello! my Imac is shutting down unexpectedly. Not while I am working. not while it is playing a video - it can be ON for long. But if I am working on a document for example, and i leave for some moments to make myself a coffee it shuts down and makes an error report. which looks like this. I would really appreciate any help if this is something that can be "easily" DYI repair. Best wishes


MacBook Air 13″, macOS 10.15

Posted on May 12, 2021 3:06 AM

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Question marked as Top-ranking reply

Posted on May 12, 2021 7:47 AM

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


1 reply
Question marked as Top-ranking reply

May 12, 2021 7:47 AM in response to mynameiscinamona

Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


My IMAC shuts down every time it is idle for a couple of minutes.

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