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cal002 Author

Level 1

4 points

I can't force restart when I have the black screen of death

How can I force restart when I have the black screen of death? I've tried quickly pressing volume up, volume down and holding down the side button, but it doesn't restart.

iPhone 12 Pro

Posted on May 10, 2021 9:34 PM

Top-ranking reply

Axel Foley

Level 10

150,096 points

Posted on May 10, 2021 10:07 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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I can't force restart when I have the black screen of death

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