iCloud lock not removing

so I bought an ipad mini 2nd gen and the previous owner said they removed it and that it doesn't show up on their account, however, it's still locked.

Posted on May 8, 2021 4:36 PM

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Niel

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Posted on May 8, 2021 4:42 PM

Tell them to click here and start an unlock request.

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Niel

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May 8, 2021 4:42 PM in response to raymondlocklin

Tell them to click here and start an unlock request.

(197676)

May 8, 2021 5:20 PM in response to Niel

they said that they removed it from "find my phone" still the same issue.

Niel

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May 8, 2021 5:37 PM in response to raymondlocklin

Apple's servers didn't properly process the removal. Only Apple is able to unlock it now.

(197679)

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