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Msa008 Author

Level 1

5 points

Face id

Hello, suddenly my face id stopped working. I am trying to set it up again and when I click set up Face ID is not recognizing my face it either says “move your iphone higher/lower”

iPhone X

Posted on May 5, 2021 4:26 PM

Top-ranking reply

razmee209

Level 10

193,770 points

Posted on May 5, 2021 4:39 PM

Msa008 wrote:

Hello, suddenly my face id stopped working. I am trying to set it up again and when I click set up Face ID is not recognizing my face it either says “move your iphone higher/lower”

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Face id

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