having trouble with my mac

Question

My device is MacBook pro 2015 version is 11.2.3,

from couple of weeks ... I had problems dealing with it.

It becomes very slow and applications took time to open..

also, I couldn't update to new version"Didn’t get a response from the Apple Software..." (App store page is blank too).

my network is active, I have tried restarting it and couple of things and they did not work

Posted on May 4, 2021 5:08 PM

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Answer 1

Ensure you have a complete backup.

Run the Hardware Diagnostics, and see if any errors are reported.

Boot Safe Mode, and try the update again. Safe Mode disabled various add-ons, and rebuilds caches.

If you have an add-on VPN client app, remove that, reboot, and try again.

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