I’m trying to turn on my app tracking option in my iPhone but it’s gray which means it’s not letting me does anyone know how to fix this problem?

iPhone 8 Plus, iOS 14

Posted on May 2, 2021 02:44 PM

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Question marked as Top-ranking reply

Posted on May 2, 2021 03:39 PM

In some circumstances, the "Allow Apps to Request to Track" setting is disabled, including:
  • For users with child accounts or under age 18 by birth year, signed in with their Apple ID
  • If your Apple ID is managed by an educational institution or uses a configuration profile that limits tracking
  • If your Apple ID was created in the last 3 days

Some users who fall outside of these cases are still seeing the option grayed out. Signing out and back in iCloud may resolve the issue.


Axel F.

1 reply
Question marked as Top-ranking reply

May 2, 2021 03:39 PM in response to Johnn58

In some circumstances, the "Allow Apps to Request to Track" setting is disabled, including:
  • For users with child accounts or under age 18 by birth year, signed in with their Apple ID
  • If your Apple ID is managed by an educational institution or uses a configuration profile that limits tracking
  • If your Apple ID was created in the last 3 days

Some users who fall outside of these cases are still seeing the option grayed out. Signing out and back in iCloud may resolve the issue.


Axel F.

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I’m trying to turn on my app tracking option in my iPhone but it’s gray which means it’s not letting me does anyone know how to fix this problem?

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