MANY TRACKS STOP AFTER 28 SECONDS

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Level 1

14 points

MANY TRACKS STOP AFTER 28 SECONDS

While playing music from iTunes.app on an iMac 5K, MANY TRACKS STOP AFTER 28 SECONDS. Always 28 seconds. If I click "go to beginning" and restart play, they do NOT stop after 28 seconds. Started after playing music on MacBook Pro 2019 using new Music.app (Catalina) and selecting the iMac music library. It is like previewing music in the old iTunes store. Sharing is turned on. Help!

Also, if I try to use the Computers.app on the AppleTV 4K, the tracks play for 28 seconds and then Computers.app crashes.

MacBook Pro 15″, macOS 10.14

Posted on Apr 30, 2021 8:18 AM

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Answer 1

Top-ranking reply

MoonJ.

Community Specialist

May 1, 2021 1:59 PM in response to rickscsc

Hi rickscsc,

Welcome to the Apple Support Communities!

We are happy to help with the issue you are having with your music and that it stops playing after 28 seconds. You mentioned you're using a MacBook Pro 2019 and that the macOS is Catalina. We recommend you update to the latest macOS. Check out how How to upgrade to macOS Big Sur here.

You might also want to do the same with your AppleTV. This is How to update your Apple TV. Let us know if that helps!

Have a nice day!

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Answer 2

May 5, 2021 1:38 PM in response to rickscsc

Hi rickscsc,

Thanks for the follow up. We are sorry to hear that after the update, you are still having issues with music on your AppleTV 4K.

We recommend you try signing out of your Apple ID and then signing back in. You can do this by going to Settings > Accounts > iCloud > Select Sign Out.

Check out Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac for more details.

If the issue persists, you might want to Get Support here.

Cheers!

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Answer 3

rickscsc Author

Level 1

14 points

May 5, 2021 11:36 AM in response to MoonJ.

OK Updated AppleTV 4K and yesterday went just fine. Today, Computers.app crashes all over the place. Some tracks never start playing, it just crashes. Other tracks play but if I pause for awhile and unpause, it crashes. Bummer!

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Answer 4

rickscsc Author

Level 1

14 points

May 6, 2021 6:45 PM in response to Amanda_Elle

OK, signing out of your Apple ID and then signing back in has worked so far today. Thanks. But still, having apps crash is so 1990s. Maybe have the A team spend some time on this.

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MANY TRACKS STOP AFTER 28 SECONDS

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