User profile for user: alexfaris
alexfaris Author
User level: Level 1
23 points

Peripherals no longer work through Elgato Thunderbolt hub after most recent MacOS update

After the most recent update lost my sound bar and web cam, both were connected via USB to an Elgato Thunderbolt hub. External display still works fine, network cable connection works fine, but not USB stuff. The hub is connected to an MBP late-2015 via Thunderbolt cable. Plugged the sound bar and cam into a USB 3 hub, plugged into the MBP via USB — work fine now. Is there a compatibility issue or some other problem working with USB devices via Thunderbolt? Didn't even detect the devices after the update.

MacBook Pro 15″, macOS 11.3

Posted on Apr 29, 2021 9:55 AM

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User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Posted on Apr 30, 2021 2:53 PM

Hello alexfaris,


We understand that your Elgato Thunderbolt hub isn't working properly after the update. We'd recommend checking to see if there are any updates to it. If that does not resolve your concerns, we'd recommend contacting them for assistance.


Thunderbolt Dock Support | elgato.com


Thanks for using Apple Support Communities!

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User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Apr 30, 2021 2:53 PM in response to alexfaris

Hello alexfaris,


We understand that your Elgato Thunderbolt hub isn't working properly after the update. We'd recommend checking to see if there are any updates to it. If that does not resolve your concerns, we'd recommend contacting them for assistance.


Thunderbolt Dock Support | elgato.com


Thanks for using Apple Support Communities!

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User profile for user: alexfaris
alexfaris Author
User level: Level 1
23 points

Apr 30, 2021 3:09 PM in response to Leanne_68

Surprisingly enough, this has helped, thank you! I've been running on this hub without ever installing any software for it at all for years, I didn't even realize there was something to install. But, after installing the software from the provided link and a reboot - now the hub can chain USB devices again. Thanks, Leanne!

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User profile for user: alexfaris
alexfaris Author
User level: Level 1
23 points

Apr 30, 2021 3:13 PM in response to Meg The Dog

Thanks. Actually, that's the standard Apple "first aid" response to any problem. With Windows it's "Have you tried rebooting?", with Apple it's "Have you reset NVRAM and SMC?" And yes, I have. I have the key combinations for that on a Post-It note on my monitor :-) Didn't help...

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Peripherals no longer work through Elgato Thunderbolt hub after most recent MacOS update

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