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Hi, I've just bought a 2019 iPod touch 7th generation off Ebay and while it looks fine, I can't copy the playlists from my iMac (2010 High Sierra) onto it. This error message comes up : 'The iPod cannot be synced. An internal device error occurred.'
The iTunes version is 12.8.2.3 and the iPod operating system is 14.4.2.
Any ideas of what could be the problem? Thanks
iPod, iOS 12
Hi Amersaad,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with syncing content from your Mac to your iPod Touch. We're happy to help.
We recommend starting off with the steps in the article here: If you see error -5000, -69, 13010, or 13014 when you sync music from your Mac
This includes consolidating your library, and testing only syncing a few songs to test.
You can also attempt syncing using Wi-Fi, if needed the article here can help: Use iTunes to sync your iPhone, iPad, or iPod with your computer
If the issue continues, let us know if there's any issue syncing to other devices or if the iPod was successfully restored prior to attempting to sync.
Cheers!
Hi Amersaad,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with syncing content from your Mac to your iPod Touch. We're happy to help.
We recommend starting off with the steps in the article here: If you see error -5000, -69, 13010, or 13014 when you sync music from your Mac
This includes consolidating your library, and testing only syncing a few songs to test.
You can also attempt syncing using Wi-Fi, if needed the article here can help: Use iTunes to sync your iPhone, iPad, or iPod with your computer
If the issue continues, let us know if there's any issue syncing to other devices or if the iPod was successfully restored prior to attempting to sync.
Cheers!
iPod touch 7th generation not syncing due to internal error
