You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

This is my 2nd iPhone 12 Pro and I am same issues. When so answer the phone there is no volume sndI can not hear anything so Ihave to press speaker. My voice isn’t heard when I am on audio phone only when on speaker.

This is my 2 nd iPhone 12 max and having same problems. When a call comes in and I answer it there is no sound and I have to go to speaker to hear. They can not hear me or me them when on phone audio. That’s why they sent me phone .#2. Can’t think it is phone at fault. No earpiece sound. Any ideas?

iMac 27″, macOS 10.15

Posted on Apr 16, 2021 2:24 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2021 3:16 AM

If you have a distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

1 reply
Question marked as Top-ranking reply

Apr 16, 2021 3:16 AM in response to Sntkeel

If you have a distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

This is my 2nd iPhone 12 Pro and I am same issues. When so answer the phone there is no volume sndI can not hear anything so Ihave to press speaker. My voice isn’t heard when I am on audio phone only when on speaker.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.