Payment method declined

I keep trying to update my debit card, the information was all correct but it was still declined, why?

Posted on Apr 3, 2021 08:46 PM

Question marked as Top-ranking reply

Posted on Apr 3, 2021 08:52 PM

syazwan98 Said:

"Payment method declined: I keep trying to update my debit card, the information wall all correct but it was still declined, why?

———-


Troubleshooting Methods of Payment:


A. Start Here: Verify if it is an option for you to use. Go Here: Payment Methods that you can Use with your Apple ID - Apple Support


B. Contact your Bank:

If it is not going through, then perhaps your financial institution (i.e. bank) may be seeing this as a fraudulent transaction (though that may not be the case). So, call them, letting know that all is OK.


If Unsuccessful...


C. Contact Apple Support:

As you might suspect, no one here would know the reason for this occurrence, of course. No one here has access to your account information (and that is a good thing, BTW). So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Apple Support Contact Info:

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

1 reply
Question marked as Top-ranking reply

Apr 3, 2021 08:52 PM in response to Community User

syazwan98 Said:

"Payment method declined: I keep trying to update my debit card, the information wall all correct but it was still declined, why?

———-


Troubleshooting Methods of Payment:


A. Start Here: Verify if it is an option for you to use. Go Here: Payment Methods that you can Use with your Apple ID - Apple Support


B. Contact your Bank:

If it is not going through, then perhaps your financial institution (i.e. bank) may be seeing this as a fraudulent transaction (though that may not be the case). So, call them, letting know that all is OK.


If Unsuccessful...


C. Contact Apple Support:

As you might suspect, no one here would know the reason for this occurrence, of course. No one here has access to your account information (and that is a good thing, BTW). So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Apple Support Contact Info:

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment method declined

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