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Hello,
Touch Bar only show Brightness, Volume and Mute Volume, with the expand icon. If I tap the 'expand' icon on the Touch Bar, it expands to show all the icons but then the entire Touch Bar goes blank....
I rest the SMC and NVRAM/PRAM nothing changed
Please advice
amer184 wrote:
Hello,
Touch Bar only show Brightness, Volume and Mute Volume, with the expand icon. If I tap the 'expand' icon on the Touch Bar, it expands to show all the icons but then the entire Touch Bar goes blank....
I rest the SMC and NVRAM/PRAM nothing changed
Please advice
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
—Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443
The two software fixes—If this is a Intel Mac , you can hold for" 3-4 sequences of resetting" in an effort to elicit a change, no harm here.
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
Customize the Touch Bar on MacBook Pro - Apple Support
Customize the Touch Bar on Mac - Apple Support
If no resolve I suspect you have a hardware problem. The Touchbar is control by the T2 chip
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
amer184 wrote:
Hello,
Touch Bar only show Brightness, Volume and Mute Volume, with the expand icon. If I tap the 'expand' icon on the Touch Bar, it expands to show all the icons but then the entire Touch Bar goes blank....
I rest the SMC and NVRAM/PRAM nothing changed
Please advice
To trouble shoot further you can:
—Try a SafeBoot https://support.apple.com/en-us/HT201262
—Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443
The two software fixes—If this is a Intel Mac , you can hold for" 3-4 sequences of resetting" in an effort to elicit a change, no harm here.
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
Customize the Touch Bar on MacBook Pro - Apple Support
Customize the Touch Bar on Mac - Apple Support
If no resolve I suspect you have a hardware problem. The Touchbar is control by the T2 chip
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Touch Bar Disappears When Expanded
