Word won't open and may not work with Mac OS 11.2.3

Auto update this morning for Office 365. Excel & Powerpoint updated fine. Word did not update and now will not open. Message says it may not work with MacOS 11.2.3. Any advice?




Posted on Mar 16, 2021 9:51 AM

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Posted on Mar 16, 2021 10:10 AM

catalogguru Said:

"Word won't open and may not work with Mac OS 11.2.3: Auto update this morning for Office 365. Excel & Powerpoint updated fine. Word did not update and now will not open. Message says it may not work with MacOS 11.2.3. Any advice?"

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As for the Software:

Contact Microsoft about the license issue. They are the developer of it. So, take this up with Microsoft. Do so here: Contact Us - Virtual Agent - Microsoft Support


Learn from This...

Did you create a backup of your Mac prior to upgrading? Is so, then restore from the backup. If not, then take this as a learning experience, knowing to always backup your Mac, prior making any major changes to your Mac (i.e. upgrading your MacOS).

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Question marked as ⚠️ Top-ranking reply

Mar 16, 2021 10:10 AM in response to catalogguru

catalogguru Said:

"Word won't open and may not work with Mac OS 11.2.3: Auto update this morning for Office 365. Excel & Powerpoint updated fine. Word did not update and now will not open. Message says it may not work with MacOS 11.2.3. Any advice?"

-------


As for the Software:

Contact Microsoft about the license issue. They are the developer of it. So, take this up with Microsoft. Do so here: Contact Us - Virtual Agent - Microsoft Support


Learn from This...

Did you create a backup of your Mac prior to upgrading? Is so, then restore from the backup. If not, then take this as a learning experience, knowing to always backup your Mac, prior making any major changes to your Mac (i.e. upgrading your MacOS).

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Mar 16, 2021 6:12 PM in response to catalogguru

catalogguru Said:

"Word won't open and may not work with Mac OS 11.2.3: Thanks for the quick response, which I will do the next time I approve an update. I eventually solved this by removing Word from my hard drive and doing a fresh install of Office."

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You are welcome. Great job troubleshooting!

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Word won't open and may not work with Mac OS 11.2.3

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