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Level 1

4 points

iPhone 11 screen black/blank

iPhone 11 screen went grey, then black/blank cannot open up

iPhone 11, iOS 14

Posted on Feb 24, 2021 10:07 AM

Top-ranking reply

Level 7

23,972 points

Posted on Feb 24, 2021 10:11 AM

First thing to try is a forced restart:

* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)

If that doesn't clear it, see:

 And

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