You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 11 proximity sensor

Hi,

on new iPhone (~3 month)

sometimes the proximity sensor stop working.

while I am in a call, the screen is not turned off and the touch is working while the phone is close to my head.

iPhone 11, iOS 14

Posted on Feb 23, 2021 12:13 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 23, 2021 12:17 AM

Make sure that nothing (cover or screen protector) obstructs / interferes with your iPhone's proximity sensor, which is in the upper notch, close to the earpiece.

If that's not the case, since your iPhone is still covered by warranty, have it inspected at an Apple Store or AASP.

Regards

Giulio

2 replies

iPhone 11 proximity sensor

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.