iPhone 12 Facetime issues

tjoseph8 wrote:

I just purchased an iPhone 12 and I'm having problems using Facetime with it. The call usually starts out fine but a few minutes in the person I'm talking to either gets a "poor connection" or a completely black screen, while I can see them perfectly fine. I would say it's the other person's phone, but this has happened to 6 different people that I've tried to call, same experience every time. When I switch over to my Mac, the connection is fine. This is incredibly frustrating! Is anyone else having this issue? If so, how can I fix it?

If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support