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Lx61opm1 Author

Level 1

8 points

Email

My niece can receive a email from apple, but if l email her she does not receive it, and carnt receive emails from anybody else.

iPhone 8 Plus

Posted on Feb 22, 2021 10:26 AM

Top-ranking reply

DerekM87

Community Specialist

Posted on Feb 24, 2021 10:01 AM

Hi Lx61opm1,

We see your niece is unable to receive emails.

If she's receiving an email from Apple, it may be going to a separate iCloud account associated with her Apple ID. She can check if she has multiple email accounts set up under Settings > Mail > Accounts.

Additionally, we'd recommend taking a look over the following article:

If you can't receive email on your iPhone, iPad, or iPod touch

If the issue persists, let us know if she receives any specific error or message regarding her email.

Cheers!

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Email

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