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iPad asking for Passcode after automatic update - passcode was never set

My son's iPad Mini 4, which we've had for years, just completed an automatic update and was prompting for a passcode which was never set on the device. I've searched articles and forums, and tried to provide the default passcodes suggested but nothing is working. It's extremely frustrating. I just had to work with Apple a couple weeks back after an update on my iPad Pro basically bricked my device. After speaking with Apple reps I learned that there is a new development team specifically developing the iPad software. I hope these issues are being escalated because I've been using Apple devices for years and have never had a single problem like this before. Now we've encountered two major bugs which have completely taken our devices out of commission. APPLE, please look into this.

Posted on Feb 11, 2021 5:10 PM

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Question marked as Top-ranking reply

Posted on Feb 12, 2021 9:00 AM

If your iPad is disabled, or the passcode is forgotten or unknown, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



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1 reply
Question marked as Top-ranking reply

Feb 12, 2021 9:00 AM in response to cmit0227

If your iPad is disabled, or the passcode is forgotten or unknown, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



iPad asking for Passcode after automatic update - passcode was never set

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