Why am I not getting my money back?
I requested a refund. they wrote to me that the refund was made but the money was not sent to the bank
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"After you request a refund, you'll receive an [email*] update" as to whether you have been granted a refund "within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.
- Store credit: 48 hours
- Mobile phone billing: Up to 60 days
- Other payment methods: Up to 30 days for it to appear on a statement.
*You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904
If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.