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iPad Pro question.

iPad Pro question. I've entered a password too many times and now on the screen it tells me to connect to iTunes and that the iPad is disabled. What are my options? I've logged into iTunes and I don't see anything there that can help me. Thanks.

iPad Pro, iPadOS 14

Posted on Feb 2, 2021 9:48 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2021 10:02 AM

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac is unavoidable. Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Update to the latest version of iTunes – Apple Support


If after updating iTunes your iPad is still not recognised by your computer, this support page may be helpful with troubleshooting:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


When restoring your iPad, you may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


1 reply
Question marked as Top-ranking reply

Feb 2, 2021 10:02 AM in response to ------Lockedout____

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Use of a PC or Mac is unavoidable. Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Update to the latest version of iTunes – Apple Support


If after updating iTunes your iPad is still not recognised by your computer, this support page may be helpful with troubleshooting:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


When restoring your iPad, you may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


iPad Pro question.

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