You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I had to get a new iPhone as my old 6s broke and became unresponsive. I picked up the iPhone 12 Pro and was able to sync it to my Apple Watch. My Apple Watch shows my activity and me closing my rings but yet my phone shows nothing. I can see my old data. I have gone through multiple different steps to sync them together but to no avail. Anyone have any solutions or new tricks?
Thank you.
iPhone 12 Pro, iOS 14
Hello looch10,
Thanks for posting! We see that you're finding your activity doesn't appear to be syncing between your new iPhone 12 Pro and your Apple Watch. That's definitely important to look into, and we'd like to assist.
For verification, you see your activity on the Apple Watch, but it doesn't show up on the iPhone, correct?
As a first step, we recommend making sure both the iPhone and Apple Watch are fully updated:
Update your iPhone, iPad, or iPod touch
Also, you mentioned trying some troubleshooting. Did you already try to unpair and re-pair the devices? If not, see if that helps: Unpair and erase your Apple Watch
Also, make sure you've restarted both the iPhone and Apple Watch in that sequence:
How to restart your Apple Watch
If you've tried these steps already or the issue persists after, use this link to Contact Apple Support to look into this further.
Kind regards.
Hello looch10,
Thanks for posting! We see that you're finding your activity doesn't appear to be syncing between your new iPhone 12 Pro and your Apple Watch. That's definitely important to look into, and we'd like to assist.
For verification, you see your activity on the Apple Watch, but it doesn't show up on the iPhone, correct?
As a first step, we recommend making sure both the iPhone and Apple Watch are fully updated:
Update your iPhone, iPad, or iPod touch
Also, you mentioned trying some troubleshooting. Did you already try to unpair and re-pair the devices? If not, see if that helps: Unpair and erase your Apple Watch
Also, make sure you've restarted both the iPhone and Apple Watch in that sequence:
How to restart your Apple Watch
If you've tried these steps already or the issue persists after, use this link to Contact Apple Support to look into this further.
Kind regards.
That part of this fix was the unpair and then pairing my watch again. I had to set my watch as a new watch versus restoring from back up. Thank you.
Hey there looch10,
Thanks for letting us know that resolved the issue. We're glad to hear it.
Have a good one.
Activity not syncing with new iPhone 12 Pro
